How can we help you?

We will do our best to assist you with any issues related to our themes and plugins.


Can I install WordPress on Windows Server?

Yes you can! As long as you have PHP installed you shouldn’t have any trouble getting started with WordPress. Both Apache and Microsoft IIS are capable of serving your WordPress website.

Why is my upload directory “C:apachehtdocswordpress”?

When you specified the upload path, you used backslashes.

Use forward slashes “/” to specify the path to the directory.

Can I rename the WordPress folder?

If you have not already installed WordPress, you can rename the folder with the WordPress files, before, or even after uploading the files.

If you have WordPress installed already, and you want to rename the folder, login to your website as an administrator and change the following settings in Settings > General:

Once you have done this, you can rename the directory or folder with the WordPress files in it.

Moving WordPress

Why is my website showing a 403 Error?

If the following (or similar) message appears after uploading your website a couple of things can be happening:

You are not authorized to view this page. You might not have permission to view this directory or page using the credentials you supplied. If you believe you should be able to view this directory or page, please try to contact the Web site by using any e-mail address or phone number that may be listed on the home page. You can click Search to look for information on the Internet. HTTP Error 403 – Forbidden

If your account is hosted on a Apache based server the following things can be happening:

  • server permissions aren’t allowing the request from being executed
  • your index.php isn’t configured to be an allowed directory index
  • the underlying filesystem isn’t allowing Apache access to the files requested
  • If you have checked all these settings and everything seems to be set up correctly you’d best contact your hosting provider for support.
Do I need to create a database?

Yes. WordPress requires access to a MySQL or MariaDB database to store information. So you’ll need a database.
You should create a new database if:

  • You have not already created one on the server
  • Your generous host offers you more than one database, and you wish to have a separate database for the website you are setting up.
  • It is not essential to create a new database for each WordPress installation.

If you are using the same database for multiple WordPress installations, take care to edit the wp-config.php file ensuring that each installation has a unique database prefix.
If you are setting up a new database for a new website, edit wp-config.php, and be sure to get the database name, and other details correct.
Installation, Detailed Instructions

How do I get WordPress to use my language?

If you want to change the language that WordPress is using, you can select your preferred language in the Administration Screen. To do this you can go the Settings > General, and choose your preferred language from Site Language dropdown menu.

What are the requirements for installing WordPress?

The current requirements for running WordPress can be found on the requirements page at

How do I configure the wp-config.php file?

The wp-config.php file is one of the most important files of your website. It’s located in the root of your WordPress installation and contains most of the website’s configuration details. Editing this file can be done in any plain-text editor. Usually this isn’t necessary unless you’re installing WordPress manually.
Editing wp-config.php

How do I install using cPanel / cPanel X?

If you want to perform a manual installation using cPanel you can follow the guide on using cPanel.

No luck what you’re looking for?

Let us know details about your quesiton. We’ll get back to you!