How can we help you?

We will do our best to assist you with any issues related to our themes and plugins.

FAQs

How do I empty a database table?

Refer Emptying a Database Table

SPF: (Sender Policy Framework) This is the most common anti-spam measure used. If you are on a hosted system, there is a good chance your host has set this up for the mail server you are using. Have WordPress email you and check the message headers for evidence that the message passed the SPF check. You can get a message sent by following the Forgot Password link on the login page. To keep your old password, do not follow the link in the message.
If your system email failed the SPF check, you can set up the credentials if you have access to your DNS records and your mail server’s domain belongs to you. Check the return path of the email your system sent. If the mail server listed there has your domain name, you can set up SPF credentials. There are several how-tos on the Internet.

DKIM: (Domain Key Identified Mail) This system is also used. You can use both SPF and DKIM in the same message. Again, just as with SPF, you can check if your receiving mailserver verified your host’s domain key by examining the mail header. There is a fair chance no signature key was provided, indicating your host chose to not use this protocol. Also as with SPF, if you can edit your DNS records and the mail server belongs to your domain, you can set up DKIM credentials yourself. Some how-tos exist if you search the Internet.

How do you repair a MySQL database table?

Every once in a while, it may be necessary to repair one or more MySQL database tables. According to the How to Repair MyISAM Tables at dev.mysql.com there are a number of reasons to repair a table including errors such as “tbl_name.frm is locked against change”, “Can’t find file tbl_name.MYI (Errcode: nnn)”, “Unexpected end of file”, “Record file is crashed”, or “Got error nnn from table handler”.

Here are the steps to repair a table in a MySQL database using phpMyAdmin:

  • Login to hosting account.
  • Login to phpMyAdmin.
  • Choose the affected database. If you only have one database, it should choose it by default so you don’t need to do anything.
  • In the main panel, you should see a list of your database tables. Check the boxes by the tables that need repair.
  • At the bottom of the window just below the list of tables, there is a drop down menu. Choose “Repair Table”
  • Remember, that it is advisable to have a current backup of your database at all times. See also WordPress Backups
Why did I lose custom changes to the WordPress Default Theme during the last automatic upgrade?

A core upgrade copies all the new files from the distribution over the old ones, so if you changed existing files in the WordPress default theme (e.g. wp-content/themes/twentysixteen/style.css), those changes got overwritten with the new version of that file.

Please note, a core upgrade goes through a list of “old files”, as defined in wp-admin/includes/update-core.php, and deletes those files. Any files not on the list, and not in the distribution, are preserved.

Remember, that before upgrades, whether automatic or manual, both the WordPress Files and database should be backed-up as explained in WordPress Backups.

A better way to modify the default theme is by using a child theme. It’s a little more work to set up, but worth the effort because your customizations will be safe when the main theme is updated.

An update was just released, so why does my blog not recognize the update is available?

When an update is released, notification of that release is displayed at the top administration screens saying WordPress x.x.x is available! Please update now. Not every blog will see that message at the same time. Your blog is programmed to check for updates every 12 hours, but the timing of that check is purely random. So if your blog just checked for updates minutes before an update was released, you won’t see the update message until your blog checks for updates 12 hours later.

If you want your blog to check right now for updates, you can delete the update_core option name record in your wp_options table. Note that plugins and themes each have their own check and update cycle, controlled by the records update_plugins and update_themes, in wp_options.

Relevant discussion thread:

https://wordpress.org/support/topic/242485

How to clear the “Briefly unavailable for scheduled maintenance” message after doing automatic upgrade?

As part of the automatic upgrade WordPress places a file named .maintenance in the blog base folder (folder that contains the wp-admin folder). If that file exists, then vistors will see the message Briefly unavailable for scheduled maintenance. Check back in a minute.

To stop that message from being displayed to vistors, just delete the .maintenance file. The automatic upgrade should be executed again, just in case it failed.

How to deactivate all plugins when not able to access the administrative menus?

Sometimes it may be necessary to deactivate all plugins, but you can’t access the Administration Screens to do so. One of two methods are available to deactivate all plugins.

Use phpMyAdmin to deactivate all plugins.

In the table wp_options, under the option_name column (field) find the active_plugins row
Change the option_value field to: a:0:{}
Or reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.
Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

No luck what you’re looking for?

Let us know details about your quesiton. We’ll get back to you!